Privacy Policy

Why do we need your data?

Zensama uses the data we collect to improve your experience with us and through your consent provide you with tailored offers, save you time, and make your purchases even more convenient.

What types of data do we collect?

When you use our services, you consent to our company collecting certain personal information about you. This page is intended to tell you what data we collect, why, and how we use it.

We process two types of data:

data you provide
data that we collect automatically
User-provided data

These are, for example, the data that we ask you:

name and surname
address, email and password
other data relating to the subject of your order (such as shipping address, telephone, etc. …)
As part of the use of the service you can take advantage of the functions “Messages” and “Chat” to communicate respectively with our Service Center.

Data of children under 16:

If you are under 16 years of age, you may not provide us with any personal information or register with Zensama, and we will not be liable for any misrepresentation you provide. If we become aware of the existence of untrue statements we will proceed with the immediate deletion of any personal data acquired.

We also use your data to improve and implement the service, through the following treatments:

detection of your current (approximate) location to facilitate the use of certain features of the service
communications relating to services similar to those you use
market research, optional surveys and detection activities of the degree of user satisfaction.
These treatments are based on the legitimate interest of the owner (see point 3.1) and you can object at any time.

1.2. To inform you about our commercial activities
We use the data collected, if you have expressly given your consent, to inform you about promotional activities that might interest you.

In particular, we use them to

communicate to you promotional, commercial and advertising activities on events, initiatives or partnerships of Zensama , by e-mail, sending SMS or push notifications; only if you are a professional, for telephone calls through an operator, customer care service consisting in the offer of dedicated services at the time of sale and after sale
do analysis and reporting activities related to promotional communication systems, such as the detection of the number of e-mails opened, the clicks made on links within the communication, the type of device used to read the communication and its operating system or the list of unsubscribers to the newsletter.
1.3. To offer you a personalized service
We process the data collected, if you have expressly given your consent, to analyze your habits or consumption choices in order to offer you a more personalized service and in line with your interests and to improve our commercial offer. These analyses are not in any case related to an automated decision-making process.

Is the provision of data compulsory?

The provision of personal data is compulsory only for the processing necessary for the provision of services offered by Zensama (refusal makes it impossible to use the service itself); it is optional for promotional and profiling purposes and refusal to consent has no negative consequences on the provision of the service offered within the website and related applications